Terms and Conditions and Privacy Policy
Hatty Bakewell’s has made every effort to ensure the accuracy of information contain within this site in its entirety.
In using this site you agree to be bound by these terms and conditions, this agreement is in force from the date you first use this site.
This website hattybakewells.co.uk (‘the site’) is owned and operated by Harriet Jezzard T/A Hatty Bakewell’s of Warwickshire (‘we’, ‘us’ or ‘our’). The following constitutes a legal agreement between the visitor (‘you’ or ‘your’) and us in all matters concerning our website and services, set out below. By selecting yes to these terms and conditions you are confirming that you have read, understood and agree to any and all terms outlined, if you do not agree you must stop using the website immediately.
When you request a design we will contact you via email, post, telephone or any other means agreed upon by both parties. Once you have confirmed to us that you would like to proceed with an order we will send you documentation.
Copyright - All rights, including copyright and database rights within this website are owned by or licensed to Harriet Jezzard T/A Hatty Bakewell’s, or otherwise used by Hatty Bakewell’s as permitted by copyright law or the copyright holder. You may not copy, rewrite, reproduce, republish, or transmit any intellectual property from this website for any commercial purpose without express written permission from us or the copyright holder. This includes any text, images, logos, links, watermarks, graphics, icons and software. Any and all quotations, images and information we may provide you with via e-mail or any other verbal or written means is subject to copyright law. You may not copy, rewrite, reproduce, republish, or transmit any intellectual property we may provide/send to you for any commercial purpose without express written permission from us or the copyright holder.
Any images, text, logos, links, watermarks, graphics, icons and software shared or uploaded to us by you must permit commercial reuse and must not infringe any copyright law in place. We will not copy designs or images of other works. We allow you to upload images to us for suggestions and ideas only. It is your sole responsibility to check the image rights you provide us with, we will not be held responsible for any damage or loss which may arise. We reserve the right to reject any submissions.
Accessing our Site - We permit access on a limited and temporary basis and reserve the right to amend the services we provide on our site without any prior notice. We will not be held liable for any reason if the site and any services within are unavailable for any length of time.
Privacy Policy – It is your choice to submit personal information to us via the site or other means. All information will be stored on a secure server. We may contact you, unless you have expressed that you do not wish to be contacted by us or any third parties. We do not store any bank account details or information regarding payment. We may disclose your personal information under the following circumstances:
I)To third parties to whom you have provided your consent, including but not limited to delivery services, marketing and advertising, credit/debit card and data processing.
II)In the event that we buy or sell any business assets.
III)If we are under duty to provide personal information in order to comply with any legal obligation.
We currently do not operate ‘cookies’ but will inform you if we do and the relevant permission will be sought.
Links to other websites – Any external links we may provide, or any provided in comments or forums by other users, are subject to their own terms and conditions and privacy policy. You must read and agree to any and all terms and conditions supplied in these links before submitting any personal information. We will not be held responsible for any damage or loss which may arise from exiting the site by following a link posted on our website or associated websites.
Our right to vary these terms - We have a right to amend these terms and conditions as a result of business progression, market changes, technological changes, payment changes or for any reason deemed necessary to ensure the growth of the business.
Misuse of the Site - We reserve the right to limit, suspend or terminate your access to the site if we believe you are in breach of any terms outlined in this agreement, you will not be permitted access to the site without our prior written consent should you be limited or suspended at any time.
Any comments or submissions to the site or to us via any of the sites communication channels deemed offensive, threatening or unlawful will be removed. Any information you provide may be handed over to the police should the content be deemed offensive, threatening or unlawful, by us or any of the sites users.
General - We have a right to remove any products and services from the site without notice; you agree that we will not be held responsible from any loss, damage or cost as a result of such unavailability.
We will not be liable for any errors or omissions on the site nor loss or damage suffered by you as a result of any errors or omissions.
Prices - All of our prices exclude VAT - we will inform you if the company becomes VAT registered.
Enquiries and design requests - Please allow at least 4 weeks between enquiry and event date for celebration cakes and cafe/coffee shop orders, and at least 10 weeks for wedding cakes. We will look to fulfil all enquiries at short notice but cannot guarantee this and will accept no responsibility for loss, damages or disappointment if enquiry terms are not met.
Bookings & Deposits - All orders and booking dates are only secured with a non-refundable deposit. Once the deposit is received and any payments cleared and verified your booking date will then be deemed fully secured. All wedding cakes require a non-refundable deposit of 50% . All other celebration cakes require a non-refundable deposit of 25%.
Final Payments - Full balance is due 4 weeks prior to the cake deliver/collection date as specified on your order form. Failure to make payment of the full balance may result in your order being cancelled.
Payments may be made in cash, cheque or bank transfer. Please allow an additional 5 working days for cheques to be banked and cleared. Please write your name and invoice number on the reverse of the cheque. Once payment has been received an e-mail confirmation will be sent to you.
Late or Non-payments - Late or non-payments may result in loss of your booking date. In the event of a late or non-payment, the order will not be proceed until an alternative method of payment has been agreed upon and payment made in full. In these circumstances, subsequent completion of the order on the required date will not be guaranteed and becomes subject to availability.
Cancellations - Wedding Cakes - 12 weeks or more: 50% of the total cost will be retained. Less than 12 weeks: 100% of total cost payable. Celebration Cakes - 6 weeks or more: 25% non-refundable deposit will be retained. Less than 6 weeks: 100% of total cost payable. cancellation terms are valid once purchase order has been sign and/or non-refundable deposit has been made. All cancellations must be made in writing; verbal cancellations will not be binding.
Change of Wedding date or event date - If for any reason you wish to rearrange the date of your wedding or event we will try to accommodate these changes without any additional charges provided adequate notice is given and we are able to provide a cake for the re-arranged date. If we are fully booked on or around the newly arranged date and cannot provide you with a cake, it will not be possible to refund your deposit. We will do our best to be as accommodating as possible should you need to re-arrange the date however we cannot be held responsible for any charges incurred or disappointment due to changes to the outlined purchase order. If the date is re-arranged and subsequently the wedding or event is cancelled no refunds will be made to you (the client) under any circumstances.
Equipment Hire - All equipment hire is subject to a deposit of 50% of the total hire charges (outlined on your purchase order) being paid in advance. This deposit is fully refundable upon safe return of any and all equipment being returned. Any damaged will be deducted from the deposit, if the damage is deemed excessive or an item lost we reserve the right to retain the deposit in its entirety.
Collection - On the day of collection your order must be collected at a pre-arrange time, as agreed on the purchase order form. Should you wish to change the collection time we will do our best to accommodate but cannot guarantee availability. Upon collection the goods must be inspected and approved by both parties the supplier and the client. Only the client outlined on the purchase order can collect the goods or a designated person(s) with relevant identification. Once inspected and handed over the goods are then the sole responsibility of the client outlined on the purchase order form and NOT the person designated to collect. We cannot be held responsible for any damages to the goods once handed over.
Deliveries - We will deliver on the date agreed on the purchase order form, at the time provided and to the address provided. It is the responsibility of the customer to check these details are correct. If we cannot deliver because the details are incorrect or there is no one there to receive the goods within the designated time slot the products will be return to the bakery and will be held for a maximum of 24hours. Should this occur please contact us to arrange a collection or delivery, any delivery charges agreed to on the purchase order for will be subject to increase. We cannot guarantee a delivery slot will be made available to you but will do our best to accommodate. Delivery is charged at 50p per mile, we reserve the right to use a courier service where required, we will inform you of any additional cost to delivery before your order is confirmed.
Set-up - Where set up is required and a relevant set-up fee has been arrange and agreed to on the purchase order, we will ask you (or any third parties taking delivery e.g hotel/wedding planner etc.) to inspect the goods and confirm the handover by signing a delivery note. You will then be solely responsible for the goods; under no circumstance will we take responsibility for any damages which occur (i) after a delivery or collection of any product and/or (ii) as a result of failure to follow any instructions/advice we may give in respect of storage/set up/delivery/transportation/handover of the goods.
Allergies - While every care will be taken to accommodate any allergy requests made we make no guarantees and cannot certify products prepared by Hatty Bakewell's are nut free/milk free etc. Allergy Information will be provided and outlined in the ingredients detailed on your product box(es). Please read carefully and advise all who are to consume the goods of any and all allergy advice printed in the ingredients list.
Designs - All designs are an interpretation of the intended/outlined product. All designs will be interpreted to meet the expectations of the client however we cannot be held responsible and will accept no refund or partial refund requests if the design is deemed to be the truest representation of the design possible by us.
Servings - All serving sizes are estimated. If serving guidelines are followed then the serving yield should be met however due to the nature of the cutting process being under no control of the supplier we will accept no responsibility if the yield is not met unless the percentage of servings unfulfilled is above 50%. If such an incident occurs we will request photographic proof to verify the serving yield has not been met.
Jurisdiction - These terms and conditions are governed in accordance with the laws of England and Wales. By using this site, and thereby agreeing to these terms, you are agreeing that English courts have jurisdiction over any claims and disputes relating to us and your use of this site.
If any of these terms are deemed to be unlawful they will be removed from the site and addressed. All other terms and conditions in place will remain in full force and continue to be legally binding.
If you do not agree to any of these terms you must stop using this site immediately.
Hatty Bakewell’s has made every effort to ensure the accuracy of information contain within this site in its entirety.
In using this site you agree to be bound by these terms and conditions, this agreement is in force from the date you first use this site.
This website hattybakewells.co.uk (‘the site’) is owned and operated by Harriet Jezzard T/A Hatty Bakewell’s of Warwickshire (‘we’, ‘us’ or ‘our’). The following constitutes a legal agreement between the visitor (‘you’ or ‘your’) and us in all matters concerning our website and services, set out below. By selecting yes to these terms and conditions you are confirming that you have read, understood and agree to any and all terms outlined, if you do not agree you must stop using the website immediately.
When you request a design we will contact you via email, post, telephone or any other means agreed upon by both parties. Once you have confirmed to us that you would like to proceed with an order we will send you documentation.
Copyright - All rights, including copyright and database rights within this website are owned by or licensed to Harriet Jezzard T/A Hatty Bakewell’s, or otherwise used by Hatty Bakewell’s as permitted by copyright law or the copyright holder. You may not copy, rewrite, reproduce, republish, or transmit any intellectual property from this website for any commercial purpose without express written permission from us or the copyright holder. This includes any text, images, logos, links, watermarks, graphics, icons and software. Any and all quotations, images and information we may provide you with via e-mail or any other verbal or written means is subject to copyright law. You may not copy, rewrite, reproduce, republish, or transmit any intellectual property we may provide/send to you for any commercial purpose without express written permission from us or the copyright holder.
Any images, text, logos, links, watermarks, graphics, icons and software shared or uploaded to us by you must permit commercial reuse and must not infringe any copyright law in place. We will not copy designs or images of other works. We allow you to upload images to us for suggestions and ideas only. It is your sole responsibility to check the image rights you provide us with, we will not be held responsible for any damage or loss which may arise. We reserve the right to reject any submissions.
Accessing our Site - We permit access on a limited and temporary basis and reserve the right to amend the services we provide on our site without any prior notice. We will not be held liable for any reason if the site and any services within are unavailable for any length of time.
Privacy Policy – It is your choice to submit personal information to us via the site or other means. All information will be stored on a secure server. We may contact you, unless you have expressed that you do not wish to be contacted by us or any third parties. We do not store any bank account details or information regarding payment. We may disclose your personal information under the following circumstances:
I)To third parties to whom you have provided your consent, including but not limited to delivery services, marketing and advertising, credit/debit card and data processing.
II)In the event that we buy or sell any business assets.
III)If we are under duty to provide personal information in order to comply with any legal obligation.
We currently do not operate ‘cookies’ but will inform you if we do and the relevant permission will be sought.
Links to other websites – Any external links we may provide, or any provided in comments or forums by other users, are subject to their own terms and conditions and privacy policy. You must read and agree to any and all terms and conditions supplied in these links before submitting any personal information. We will not be held responsible for any damage or loss which may arise from exiting the site by following a link posted on our website or associated websites.
Our right to vary these terms - We have a right to amend these terms and conditions as a result of business progression, market changes, technological changes, payment changes or for any reason deemed necessary to ensure the growth of the business.
Misuse of the Site - We reserve the right to limit, suspend or terminate your access to the site if we believe you are in breach of any terms outlined in this agreement, you will not be permitted access to the site without our prior written consent should you be limited or suspended at any time.
Any comments or submissions to the site or to us via any of the sites communication channels deemed offensive, threatening or unlawful will be removed. Any information you provide may be handed over to the police should the content be deemed offensive, threatening or unlawful, by us or any of the sites users.
General - We have a right to remove any products and services from the site without notice; you agree that we will not be held responsible from any loss, damage or cost as a result of such unavailability.
We will not be liable for any errors or omissions on the site nor loss or damage suffered by you as a result of any errors or omissions.
Prices - All of our prices exclude VAT - we will inform you if the company becomes VAT registered.
Enquiries and design requests - Please allow at least 4 weeks between enquiry and event date for celebration cakes and cafe/coffee shop orders, and at least 10 weeks for wedding cakes. We will look to fulfil all enquiries at short notice but cannot guarantee this and will accept no responsibility for loss, damages or disappointment if enquiry terms are not met.
Bookings & Deposits - All orders and booking dates are only secured with a non-refundable deposit. Once the deposit is received and any payments cleared and verified your booking date will then be deemed fully secured. All wedding cakes require a non-refundable deposit of 50% . All other celebration cakes require a non-refundable deposit of 25%.
Final Payments - Full balance is due 4 weeks prior to the cake deliver/collection date as specified on your order form. Failure to make payment of the full balance may result in your order being cancelled.
Payments may be made in cash, cheque or bank transfer. Please allow an additional 5 working days for cheques to be banked and cleared. Please write your name and invoice number on the reverse of the cheque. Once payment has been received an e-mail confirmation will be sent to you.
Late or Non-payments - Late or non-payments may result in loss of your booking date. In the event of a late or non-payment, the order will not be proceed until an alternative method of payment has been agreed upon and payment made in full. In these circumstances, subsequent completion of the order on the required date will not be guaranteed and becomes subject to availability.
Cancellations - Wedding Cakes - 12 weeks or more: 50% of the total cost will be retained. Less than 12 weeks: 100% of total cost payable. Celebration Cakes - 6 weeks or more: 25% non-refundable deposit will be retained. Less than 6 weeks: 100% of total cost payable. cancellation terms are valid once purchase order has been sign and/or non-refundable deposit has been made. All cancellations must be made in writing; verbal cancellations will not be binding.
Change of Wedding date or event date - If for any reason you wish to rearrange the date of your wedding or event we will try to accommodate these changes without any additional charges provided adequate notice is given and we are able to provide a cake for the re-arranged date. If we are fully booked on or around the newly arranged date and cannot provide you with a cake, it will not be possible to refund your deposit. We will do our best to be as accommodating as possible should you need to re-arrange the date however we cannot be held responsible for any charges incurred or disappointment due to changes to the outlined purchase order. If the date is re-arranged and subsequently the wedding or event is cancelled no refunds will be made to you (the client) under any circumstances.
Equipment Hire - All equipment hire is subject to a deposit of 50% of the total hire charges (outlined on your purchase order) being paid in advance. This deposit is fully refundable upon safe return of any and all equipment being returned. Any damaged will be deducted from the deposit, if the damage is deemed excessive or an item lost we reserve the right to retain the deposit in its entirety.
Collection - On the day of collection your order must be collected at a pre-arrange time, as agreed on the purchase order form. Should you wish to change the collection time we will do our best to accommodate but cannot guarantee availability. Upon collection the goods must be inspected and approved by both parties the supplier and the client. Only the client outlined on the purchase order can collect the goods or a designated person(s) with relevant identification. Once inspected and handed over the goods are then the sole responsibility of the client outlined on the purchase order form and NOT the person designated to collect. We cannot be held responsible for any damages to the goods once handed over.
Deliveries - We will deliver on the date agreed on the purchase order form, at the time provided and to the address provided. It is the responsibility of the customer to check these details are correct. If we cannot deliver because the details are incorrect or there is no one there to receive the goods within the designated time slot the products will be return to the bakery and will be held for a maximum of 24hours. Should this occur please contact us to arrange a collection or delivery, any delivery charges agreed to on the purchase order for will be subject to increase. We cannot guarantee a delivery slot will be made available to you but will do our best to accommodate. Delivery is charged at 50p per mile, we reserve the right to use a courier service where required, we will inform you of any additional cost to delivery before your order is confirmed.
Set-up - Where set up is required and a relevant set-up fee has been arrange and agreed to on the purchase order, we will ask you (or any third parties taking delivery e.g hotel/wedding planner etc.) to inspect the goods and confirm the handover by signing a delivery note. You will then be solely responsible for the goods; under no circumstance will we take responsibility for any damages which occur (i) after a delivery or collection of any product and/or (ii) as a result of failure to follow any instructions/advice we may give in respect of storage/set up/delivery/transportation/handover of the goods.
Allergies - While every care will be taken to accommodate any allergy requests made we make no guarantees and cannot certify products prepared by Hatty Bakewell's are nut free/milk free etc. Allergy Information will be provided and outlined in the ingredients detailed on your product box(es). Please read carefully and advise all who are to consume the goods of any and all allergy advice printed in the ingredients list.
Designs - All designs are an interpretation of the intended/outlined product. All designs will be interpreted to meet the expectations of the client however we cannot be held responsible and will accept no refund or partial refund requests if the design is deemed to be the truest representation of the design possible by us.
Servings - All serving sizes are estimated. If serving guidelines are followed then the serving yield should be met however due to the nature of the cutting process being under no control of the supplier we will accept no responsibility if the yield is not met unless the percentage of servings unfulfilled is above 50%. If such an incident occurs we will request photographic proof to verify the serving yield has not been met.
Jurisdiction - These terms and conditions are governed in accordance with the laws of England and Wales. By using this site, and thereby agreeing to these terms, you are agreeing that English courts have jurisdiction over any claims and disputes relating to us and your use of this site.
If any of these terms are deemed to be unlawful they will be removed from the site and addressed. All other terms and conditions in place will remain in full force and continue to be legally binding.
If you do not agree to any of these terms you must stop using this site immediately.
